Terms and Conditions of Sale & Purchase
How we conduct business and the standards we uphold
The customer is responsible for providing a full fault analysis of any unserviceable core unit being returned after an exchange.
Defect statements such as, but not limited to, “does not work”, “inoperative” or “faulty” are insufficient to allow the repair shop to locate the exact fault and rectify.
If the component is subsequently found to require a further additional repair after the initial shop visit, and the customer has not provided sufficient initial technical information, then the customer will remain liable for any additional repair charges.